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Renteaso Privacy Policy

Last updated: 28 October 2026

Renteaso provides rental property listings, brokerage assistance and property matching through renteaso.in, its forms and its WhatsApp communications. This policy explains how we handle information about owners, tenants and website visitors.

1. Information we collect

Some owner forms save information entered before the final submission, including incomplete contact and property details, to support enquiry follow-up. Starting a form does not count as permission for automated WhatsApp alerts.

2. How we use information

We use information to manage listings and enquiries, rank properties against stated requirements, recommend available homes, arrange visits, respond to requests, provide brokerage support, maintain contact preferences, prevent duplicate messages and protect the service against misuse. Where advertising measurement is enabled, we also use website events to understand visits and enquiries.

Property matching compares stated preferences with listing information. A recommendation does not guarantee availability, acceptance by an owner or completion of a rental agreement.

3. WhatsApp communications

When you opt in, Renteaso may send matching property details and new matching listing alerts through the official Meta WhatsApp Cloud API. These messages may include BHK, rent, location, deposit, furnishing, availability, property media and a listing link. Automated tenant matching messages exclude owner names and contact numbers.

Property media may be resized, compressed or shortened to make it suitable for WhatsApp. We also process your replies, button selections and message delivery updates to manage the conversation and your alert preferences.

To stop automated property alerts, reply STOP or use the Stop or Stop alerts button where available. You can also request a contact preference change by email. Stopping alerts does not itself delete your information. A new explicit opt-in may enable alerts again.

4. Property listings and uploaded media

Property information and media supplied for listing may appear on our public website and in property recommendations shared with prospective tenants. Submit only information and media you are authorised to provide. Avoid uploading identity documents, private correspondence or unnecessary personal details in property photographs and videos.

5. Sharing and service providers

Authorised Renteaso staff use information to deliver the service. Our service providers include Render for hosting, Supabase for database and media storage, Google Sheets for operational records, and Meta for WhatsApp, lead forms and advertising measurement. Website font requests may also be processed by Google. These providers process information necessary for their services, and their own privacy terms may apply.

We do not sell personal contact information to third-party marketers. We may disclose information where required by law or necessary to address fraud, protect rights or respond to a valid legal request. Providers may process information outside India.

6. Cookies and advertising measurement

We use cookies and similar browser storage for sessions, saved-property features, preferences and security. Where enabled, Meta Pixel records events such as page views and completed enquiries for advertising measurement. Meta may associate those events with information it already holds under its own policies.

You can manage cookies and tracking through your browser settings and Meta advertising preferences. Blocking some cookies may affect website features.

7. Retention and security

We retain information for as long as reasonably needed to handle enquiries, provide rental services and meet applicable legal, accounting, security and dispute-resolution needs. Minimal consent, message and do-not-contact records may be retained to respect your choices and maintain an audit trail.

We use safeguards such as HTTPS, restricted staff access and private media storage. No online system can guarantee complete security.

8. Access, corrections and data deletion

You can request access to or correction of your information, withdraw consent, raise a privacy complaint or request deletion by emailing official.cleanly@gmail.com.

For deletion, use the subject Renteaso Data Deletion Request and include the phone number or email used with our service and enough information to identify the relevant enquiry or listing. We may request proportionate verification before disclosing or deleting personal information. Do not send passwords, OTPs or unnecessary identity documents.

We will review relevant records in the app, media storage and operational spreadsheets and delete or anonymise information where applicable. Some records may need to remain for legal obligations, security, dispute resolution or to honour a do-not-contact request. Backup copies may remain until their normal replacement or expiry. Records independently held by Meta or another provider are subject to that provider's processes.

You may also use our contact opt-out form. Privacy and deletion requests are handled by the Renteaso team; sending STOP only changes messaging preferences.

9. Children

Renteaso's rental services are intended for adults aged 18 or above. If you believe a child has provided personal information, contact us so we can review and address it.

10. Updates and contact

We may update this policy as our services or requirements change. The revised policy will be published on this page with an updated date.

For privacy questions, complaints or requests, contact Renteaso at official.cleanly@gmail.com.
Website: https://renteaso.in.